{"id":43992,"date":"2022-12-18T20:12:13","date_gmt":"2022-12-18T14:42:13","guid":{"rendered":"http:\/\/officechai.com\/?p=43992"},"modified":"2022-12-18T20:12:15","modified_gmt":"2022-12-18T14:42:15","slug":"byjus-ceo-summoned-by-indias-child-rights-body-for-alleged-sales-malpractices","status":"publish","type":"post","link":"https:\/\/officechai.com\/startups\/byjus-ceo-summoned-by-indias-child-rights-body-for-alleged-sales-malpractices\/","title":{"rendered":"Byju’s CEO Summoned By India’s Child Rights Body For Alleged Sales Malpractices"},"content":{"rendered":"\n

Byju’s was already having a tough year — it’ had delayed filing its financial results enough to have to government take notice, it was forced to lay off<\/a> 5000 employees, and it’s now reportedly having to renegotiate some of its outstanding loans — but it’s also facing heat from some unexpected quarters.<\/p>\n\n\n\n

The National Commission for Protection of Child Rights (NCPCR) has summoned Byju’s CEO Byju Raveendran over allegations that malpractices had been committed by the sales team. The sales team allegedly lured parents into buying Byju\u2019s courses for their children. The summons came after an media report quoted customers who said they had been exploited and deceived by the K-12 online tutor, eroding their savings and putting their future in jeopardy.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The Commission has now asked Byju’s CEO Byju Raveendran to appear in person before it at 2 pm on December 23 to respond to the allegations. It also instructed him to provide details of all the courses run by Byju\u2019s for children, the structure of the courses, fee details, number of students enrolled in courses, refund policy, and even legal documents recognising Byju\u2019s as a valid edtech company among other documents.<\/p>\n\n\n\n

Byju’s acknowledged it had received the missive. \u201cWe have received the summons yesterday. We are compiling a transparent response based on facts to address the unsubstantiated complaints. We will clarify our position before the commission if required,\u201d a Byju\u2019s spokesperson said.<\/p>\n\n\n\n

NCPCR says it took action after receiving multiple complaints from parents about Byju’s courses. \u201cWe had got this complaint earlier as well. This is not the first time. Last time, we had simply written to the Ministry of Education. After this, the Ministry of Education had released guidelines,\u201d NCPCR Chairman Priyank Kanoongo told <\/a>ET. <\/p>\n\n\n\n

\u201cIn the residential colony where I stay, maids and daily wage workers would raise complaints that Byju\u2019s\u2026salesmen would get papers signed by these uninformed parents, take their PAN cards and other necessary documents, and start loans in their names. This is such a dangerous modus operandi,\u201d the chairperson added.<\/p>\n\n\n\n

This issue had also been raised in Parliament last year. “Companies are now engaging in predatory marketing practices in which they prey upon the aspirational poorer people who want to give their children a better education, who want to supplement the education which they\u2019re not getting in government schools,” MP Karti Chidambaram had said <\/a>in the Lok Sabha, and had even gone on to hint that he was talking about Byju’s. “They force them to buy these courses, and they auto debit their bank accounts. Even if the parents want to stop these courses, they can\u2019t stop these auto debits. (These companies) are becoming like loan sharks, and they\u2019re force selling these courses,\u201d he had alleged.<\/p>\n\n\n\n

After a series of such reports from varied sources, NCPCR has decided to take action. NCPCR is a statutory body dealing with protection of child rights as well as other matters related to deprivation of child rights. It has certain powers, under Section 14 of the CPCR Act of 2005, as a Civil Court to try a suit under the Code of Civil Procedure, 1908. \u201cNow, if they violate the guidelines, we are not going to spare them\u2026 they have to appear before the commission,\u201d the NCPCR Chairman said.<\/p>\n","protected":false},"excerpt":{"rendered":"

Byju’s was already having a tough year — it’ had delayed filing its financial results enough to have to government take notice, it…<\/p>\n","protected":false},"author":1,"featured_media":43995,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[254],"tags":[896,950],"class_list":["post-43992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-startups","tag-byjus","tag-ncpcr"],"yoast_head":"\nByju's CEO Summoned By India's Child Rights Body For Alleged Sales Malpractices<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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